Service Delivery Ambassador – Cash with RBL Bank

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JD & give us your email confirmation for the further interview process. Any query feel free to call Suman – 9925787502 or send your updated CV on suman@careerzodiac.com

Job Description – Service Delivery Ambassador – Cash

Responsible for Branch Operations, enhance relationships of existing customers and generation of leads for liabilities, assets & investment products by providing product information also Cross sell Fee Based products to existing Customer and adherence to Audit & Compliance

1. Branch Operations, Compliance & Risk Management:
   1.  Customer identification through signature verification and recommended ID proofs before executing a customer’s transaction
   1.  Ensure customer calling through BM / BOM for all transactions as per customer calling norms in circulars or operations manual
   1. Report all deviations or suspicious transactions to BM / BOM
   1. Record movement of all inventories & deliverables in relevant registers and signing off closing stock of all inventories & deliverables jointly with BOM in relevant registers
   1. Send all requests received from customers for processing
   1. Proper filing of all vouchers and other requests to relevant files
2. Sales & Business Developments
   1.  Achieve Cross sell Targets (LI+GI, Bill Pay, Mobile Banking, Internet Banking)
   1.  Achieve FD Value Target
   1. Generate leads for cross sell products like asset products, fee products, demat, etc.
   1. Maintain & grow the relationship of mapped customers
3. Capability Building:
   1. Completion of Training Programme
   1. Certifications, as applicable – AMFI, IRDA and NCFM certifications
   1. Continuous knowledge up gradation through self-learning and going through circulars relevant   for the desk being handled by Operations
4. Audit & Compliance:
   1. Adherence to Audit & Compliance work area
   1. Availability of all relevant brochures and forms for customers at desk

Any Graduate with minimum aggregate of 50%