Job Category: Lead – Messaging & Collaboration (Microsoft Office 365)
Job Type: Full Time
Job Location: Mumbai
Company Name: RBL Bank
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Company :- RBL Bank
Position :- Lead – Messaging & Collaboration (Microsoft Office 365)
Location:- Mumbai
Grade:- AVP – IT / DVP – IT
Job Description-:
| Job Title | Lead – Messaging & Collaboration (Microsoft Office 365) |
| Grade | AVP – IT / DVP – IT |
| Department | Technology& Solutions |
| Location/Branch | Airoli (Mumbai) |
| Reporting To | Chinmay Mirjankar (Head – Technology Infrastructure) |
- Position Purpose
| Purpose is to hire a replacement of resource who has resigned. |
Position Responsibilities
| Sr. | Key Responsibilities(Please mention all the responsibilities expected from the incumbent to perform) |
| 1 | Candidate will be the head of Messaging & Collaboration Unit – Fully responsible for BAU Operations. Resolving all IT incidents and requests reported by RBL Bank users, related to emails.Handling escalations, liaising with other support functions and driving issues to closure. |
| 2 | Candidate must possess advanced competency levels of O365 / Exchange messaging platform. Act as O365 Subject Matter Expert within the bank and responsible for delivering enterprise-sized O365 solutions. You will be working with business & technology key stakeholders to understand their requirements & to design O365 solutions that will improve our employee experience. |
| 3 | Act as a mentor / supervisor for Office 365 administrators. Conducting periodic reviews with Vendor for their performance. |
| 4 | Managing all workloads of Office 365 for RBL Bank. Eg: Exchange Online, MS Teams, One-Drive, Sharepoint, Intune, etc |
| 5 | Looking after Tenant administration, Identity & Access management, O365 Security policies, Azure AD integration with 3rd party applications, AD Connect Server. |
| 6 | Responsible for emptying Dell EMC email archival solution, so that it can be decommissioned. |
| 7 | Responsible for Cisco Email Security appliance (ironport) administration & troubleshooting. |
| 8 | Responsible for preparing & adhering to budget related to Messaging platform. Ordering additional O365 licenses incase of user growth. Ensure that purchase requests are raised timely, follow-ups for releasing the PO & clearing the payment invoices. |
| 9 | Fully responsible for compliance related to Messaging & Collaboration platform. Facing audits & ensuring that open audit points are promptly closed. |
| 10 | Actively involving in Technology rollouts & Projects – Data migration from File-server to Sharepoint, deploying tools & automation bank-wide, running O365 adoption programmes, organising instructor-led trainings from Microsoft, etc. |
- Qualifications and Experience Requirement
| Qualifications | |
| Essential | Educational Qualification – Graduate with degrees like BE, B.Tech, BCA, Bsc-IT, ITIL V3 foundation Certified |
| Experience | |
| Essential | 12 – 14 Years |
- Skills
| Skill | Attribute |
| Technical & Functional | Strong Technical expertise on O365 applications (e.g. Exchange online, SharePoint online, Teams, etc).Preferably candidate should have knowledge of Banking environment.Basic knowledge of Incident management, problem management, ITIL framework& processes. |
| Behavioral | Good communication skills, decisive, collaborative style of working with other tech teams. Efficient in building relationships / rapport with business stakeholders. |
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